Urban Roots Farms (Urban Roots Farms, “we”, “us”, “our”) respects your privacy. This policy describes the information we collect, how we use it, and the choices you have.
Information we collect
- Order information — name, shipping address, billing address, email, phone, and the items you purchase.
- Payment data — processed by Stripe. We do not store full card numbers on our servers.
- Account information — if you create a subscription, we store your subscription preferences and order history.
- Usage data — pages visited, anonymized device and browser info, via Vercel Analytics and similar tools.
- Communications — messages you send us through the contact form, email, or AI assistant.
How we use it
- To process and ship your orders.
- To manage your subscription and renewals.
- To respond to questions and provide customer support.
- To send transactional emails (order confirmations, shipping updates, renewal reminders).
- To send marketing emails — only if you’ve opted in. You can unsubscribe at any time.
- To improve the website experience and detect fraud.
Sharing your information
We share information only with the service providers we need to run the business: Stripe (payments and subscriptions), our shipping carriers and fulfillment partner, our email service provider, and our hosting provider (Vercel). We never sell your personal information.
Cookies
We use cookies and similar technologies to keep you signed in, remember your cart, and measure site performance. You can disable cookies in your browser settings.
Your rights
Depending on where you live (CCPA for California, GDPR for EU residents, etc.) you may have the right to access, correct, or delete the personal information we hold about you. To exercise any of these rights, email info@urbanrootsfarms.comand we’ll respond within 30 days.
Children
Our products are sold to adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. The “Effective” date at the top of this page reflects the most recent change.
Contact
Questions? Email info@urbanrootsfarms.com or write to us at 7949 E Acoma Dr Suite 102, Scottsdale, AZ 85260.
This document was drafted to support a launch site. Please have it reviewed by your legal counsel before relying on it for production use.